RETURNS, REPAIRS, EXCHANGES, AND WARRANTIES POLICIES

1              RETURNS

1.1          ZK Intelligent Solutions Proprietary Limited (registration number 2018/267238/07) (the “Supplier”) will consider returns ofused and unused devices only if the return is requested within 6 months of purchase and the device was not supplied on specialorder.

1.2          Send the Supplier a list of the devices you wish to return. This list must include serialnumbers, invoice numbers and validreasons why the devices are being returned. Send the list via email to returns@zkteco.co.za

1.3          The Supplier will then review the email and decide if the devices may be sent back or not. If the information supplied is correct,the reason for return is valid, and the units may be returned, the Supplier will notify the Customer that it may send the devicesto the Supplier.

1.4          When the returned devices reach the Supplier, the Supplier will compare the serial numbers to the list in the Customer’s emailand test the devices. If the Supplier is satisfied, it will issue the Customer with a credit note.Unused devices (within 6 months from purchase)

1.5          A 30% handling fee will be applied on all returns and will be deducted before a credit note is issued.Used devices (within 6 months from purchase)

1.6          A 40% handling fee will be applied on all returns and will be deducted before a credit note is issued.Incorrect device purchased (within 7 days)

1.7          If a Customer has purchased the incorrect device, the Customer may return it to the Supplier within 7 days, but only if it is new,undamaged, unscratched, the box is undamaged and no components are missing.

1.8          The Supplier will then generate a new quotation for the correct device. The Supplier will calculate the difference between thereturned device and new device price. If credit is due to the Customer, the credit will remain on the Customer’s account. TheSupplier does not offer cash refunds. If there is an amount due to the Supplier, the Customer will be required to pay thedifference before the new device is released.

2              REPAIRS AND EXCHANGES: GENERAL

2.1          Any repair, installation and performance times given by the Supplier are merely estimates and the Supplier shall not be boundthereby or liable for any loss caused by any delays, whether caused by the Supplier or otherwise.

2.2          Any item handed in for repair may be sold by the Supplier to defray the cost of such repairs if the item remains uncollectedwithin 30 days of the repaired being completed.

2.3          To the extent permitted by law, liability under repairs is restricted to the cost of repair or replacement of faulty goods orservices or granting of a credit at the sole discretion of the Supplier.

2.4          All repairs (warranty and non-warranty) must be accompanied by a return material authorisation request (“RMA”). This formmust contain a detailed explanation of the fault including the circumstances and environment the fault occurred in. Thisdocument must also list all items returned (including battery, cables, etc.).

2.5          Should a device be returned without an RMA, a fault-finding charge will be levied. This levy will be charged whether the quotefor parts or extra labour has been accepted or not. This charge is for fault finding on devices.

2.6          The Supplier will not accept any responsibility to repair or replace accessories that are not stipulated in the RMA.

2.7          Where a device with an admin lock is sent to the Supplier for repair, and the necessary details to unlock the device are notprovided on the RMA, the device will be sent back to the Customer, at the Customer’s cost, to remove the admin lock.

2.8          The Customer is responsible for the backup of its device before returning it to the Suppler for repair. The Supplier is notresponsible for any data loss that results from repair, nor will the Supplier seek permission from the Customer when replacinghardware and software reloads which lead to the loss or damage of data on the device being repaired.

2.9          Exchanges: Only units returned within 7 days of purchase will be exchanged. Units returned after 7 days will be booked in forfault finding and will be attempted to be repaired first. Repair turnaround time is dependent on repair workload and partsavailability.

2.10        The “estimated time to repair” will be from the date of receipt of the product by the Supplier to the date that the product isshipped back to the Customer, unless the Supplier is waiting for authorization from the Customer to continue with the repair.Estimated time to repair and turnaround times are merely estimating and the Supplier does not guarantee specific turnaroundtimes. Time to repair depends on various factors, including (without limitation) the raining season.

2.11        Any third-party component sub-assemblies will be subject to the original manufacturer’s turnaround time. These turnaroundtimes are also subject to availability of replacement parts.

2.12        If the Supplier does not have the required parts to repair a unit, the Supplier will notify the Customer of the estimated time ofarrival of these parts.

2.13        Under no circumstances shall the Supplier be liable for any damages arising from any misuse or abuse of goods.

3              REPAIRS: PRODUCTS NOT UNDER WARRANTY

3.1          The Supplier’s products returned for repair are only available on currently manufactured products and provided that the costof repair does not exceed the cost of replacement.

3.2          In the case where a product cannot be repaired it will be returned to the Customer at its expense detailing the reason for thisaction.

3.3          In the circumstance a product can be repaired the Supplier will send the Customer a quotation on the cost of the parts thatneed to be replaced, followed by a purchase order to process with the repair before the repair will be completed.

3.4          In the circumstance where the cost of repair would exceed the cost of replacement, the Supplier will send the Customer aquotation on the cost of replacement.

3.5          On the occurrence of a hardware system failure and the device is not under warranty, the Supplier will repair or replace suchproduct hardware within no less than 10 working days from the date of the Customer’s approval of the quotation provided bythe Supplier in respect of the repair or replacement. Fault finding will take longer on devices incorrectly described in the RMAform.

4              WARRANTY ON PARTS REPAIRED

4.1          The Supplier provides a 3-month warranty on parts that were repaired if the device is out of warranty.

4.2          This warranty is limited to hardware failure, does not include software or any other voids, and will be void if the parts showor were subject to an accident, misuse, neglect, alteration, surge or water damage.

4.3          Shipping. Courier and postage costs are not covered under warranty. The courier costs for the devices to and from theSupplier’s offices is the Customer’s responsibility. The Supplier takes no responsibility for these charges.

4.4          Insurance. The Customer must ensure that the consignment is correctly insured whilst in transit to and from the Supplier’soffices. The Supplier will not be liable for loss or damage to the product during transit.

4.5          Charge for repair. If charges are applicable and the Customer does not have an account with the Supplier, the Customer mustsubmit a purchase order number that accompanies the signed quotation sent by the Supplier for the applicable repairs andmust prepay all shipment charges to and from the Supplier’s office, including insurance charges.

5              REPAIRS OF PRODUCTS UNDER WARRANTY

5.1          The Supplier warrants that all hardware products will be free from defects in material and workmanship, that can result in amaterial deviation from the Supplier’s applicable published technical specifications or customised specifications for acustomer.

5.2          New goods are guaranteed according to the manufacturer’s product specific warranties only, unless stipulated otherwise bythe Supplier.

5.3          All warranties provided by the Supplier start on the date of commercial invoice or 30 days from the date of shipment,whichever occurs first.

5.4          For replacement spares, the warranty will be the remainder of the warranty of the original product or 30 days, whichever islonger.

5.5          The Supplier will only replace or repair the item if the performance failure has occurred within the warranty period.

5.6          All products sold by the Supplier for repairs within the warranty period will be repaired free of charge provided that:

5.6.1      the product is returned within the applicable warranty period;

5.6.2      the Supplier’s inspection determines that the defect is not as a result of accident, misuse, neglect, alteration, water damageor surges;

5.6.3      non-serial items are accompanied by the original packaging and invoice; and

5.6.4      an RMA form is submitted.

5.7          The Customer must return any defective goods to the premises of the Supplier at its own cost and packed in the originalpackaging of the goods. All risks for the duration of repair remains with the Customer.

5.8          All warranties will be void if goods have been tampered with or should seals on the goods be broken by anyone other than theSupplier or should the goods be operated or stored outside the manufacturer’s specifications.

5.9          Upon the occurrence of a hardware system failure, where the device is under warranty, the Supplier will repair or replace suchproduct hardware within no less than 5 working days from the time that the device was booked in with the Supplier. Faultfinding will take longer on devices incorrectly described in the RMA form.

5.10        The Supplier’s warranties are in lieu of all other rights, conditions, and warranties.

6              WARRANTY EXCLUSIONS

6.1          A warranty will be void and the Supplier will be relieved of all obligations under the warranty if:

6.1.1      repairs or modifications to products have been made by persons other than the Supplier without its prior written consent;

6.1.2      goods have been operated with any accessory, equipment or part not specifically supplied or approved in writing by theSupplier;

6.1.3      the product has been damaged or impaired in any way, including (without limitation) malicious damage and damage causedby lightning, surge, water or neglect;

6.1.4      the serial number of the hardware (if any) has been removed;

6.1.5      the goods have not been operated or maintained in accordance with the Supplier’s instructions;

6.1.6      the goods have not been used properly or have been abused or misused; or

6.1.7      the goods have not been properly installed.

7              EXCLUSION OF LIABILITY

7.1          The Supplier shall have no liability in respect of any defects arising from fair wear and tear, wilful damage, negligence, abnormalworking conditions, failure to follow the Supplier’s instructions, improper use or use outside the Supplier’s specifications,damage to the goods caused by improper maintenance, service or repaired by untrained personnel or technicians, andunauthorized alterations or modification of the goods.

7.2          The Supplier shall have no liability in respect of parts, materials or equipment: (i) which are accepted in the industry to have alimited life expectancy; or (ii) which needs to be replaced at specified and published service intervals (consumable parts).

7.3          The Supplier shall be under no liability if spare parts and consumable parts other than those recommended for use by theSupplier are fitted, attached, or used on the goods.

7.4          Under no circumstances will the Supplier be liable for direct, indirect, special, and incidental or consequential damages arisingout of the use of the products or documentation, even if advised of the possibility of such damages. The Supplier will not beresponsible for any costs including, but not limited to those incurred because of lost profits or revenue, loss of date, cost oflosses or any form of personal injury or death because of use of the Supplier’s products, directly or indirectly.

8              SERVICE SUPPORT

8.1          The Supplier provides reasonable telephone support to the Customer. The support will only be on current manufacturedsoftware and products.

8.2          Further, information should be provided to the Supplier via email for support. The email should contain all relevantinformation about the device and software, such as, but not limited to, serial numbers, platform, and firmware version. Emailsfor support must be sent to the email address designated by the Supplier from time to time.

8.3          The Supplier does not take responsibility if the firmware is not compatible with the customers device. The customer must sendthe defective device to their repairs department to do the firmware upgrade / downgrade, where possible. The compatibilityof firmware is dependent, inter alia, on whether the device is able to support that specific version of firmware.

8.4          The Supplier’s support team will update the Customer with a task number for the specific problem. If the support team doesnot receive any feedback from the Customer within 3 days, the task will be closed.

8.5          The support team does not travel to site. The support team is office based. Only in rare cases will the support team travel foron-site assistance. The cost for support to travel to site will be quoted and needs to be approved beforehand